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Customer Data Analyst

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Datum: 19-jan-2022

Plaats: EVERE, BE, 1140

Bedrijf: carrefourb

Ga jij ook aan de slag bij Carrefour België? Dan word je lid van ons team. Een team dat bestaat uit  meer dan 11.000 uitzonderlijke en gemotiveerde medewerkers. Elke dag geven wij het beste van onszelf om onze klanten gelukkig te maken. Dit kan gebeuren vanuit één van onze winkels of vanuit het hoofdkantoor te Evere. 

Carrefour België is één van de meest toonaangevende en innoverende retailers in België. Wij beschikken over 800 winkels, verdeeld over verschillende winkelconcepten: Carrefour Hypermarkten, Carrefour Market, Carrefour Express en drive.be.

 

The Carrefour Customer and Market Insights Team (CMI) delivers a compelling and consistent customer value proposition by capitalizing on our customer data and customer touch points.

  
 
The Customer Insights Team (CI) within CMI translates business strategies and objectives into analytics and data requirements and measurements.  These teams advices (top) management on the commercial actions which will lead to a better customer experience, better commercial dynamics and to better profits for Carrefour.
 
The mission of the CI Team is to enable strategic decisions based on customer data analysis 
and interpretation using Machine Learning.
 
The mission of the Business Analyst is to be the enabler to translate the data into customer insights to support strategic decisions and to make strategic recommendations

 

Mission 

 

  • You translate the data into customer insights to support strategic decisions using visualization techniques and to make strategic recommendations. You present your conclusions and discuss them with multi-functional project teams or colleagues
  • Your analyses will be descriptive and for predictive analyses you work closely together with the CI Data Scientists hence you support the business and management with clear and insightful analyses on the data at hand
  • You translate the business requirements into data requirements and collaborate closely with the CI data engineer(s) and IT department responsible for the automation of the data pipelines within the Big Data environment
  • You use existing insights dashboards to support your analysis and help deploying new strategic insights generation dashboards
  • You have a variety of contacts with the other Customer Intelligence departments, the IT Team and other business stakeholders within the Carrefour BE organization
  • You are within CI a key player in the deployment of new strategic projects driven by data insights 

 


Studies & Experience :

 

  • You have a Master's degree in commercial engineering or equivalent
  • You have proven communication and interpersonal skills to discuss with a variety of stakeholders 
  • You have strong oral and written communication and presentation skills
  • You have experience with data techniques and know very well how to use data and data visualization techniques to enable decision making.  SQL practice is a must.
  • You have ideally experience in the retail sector.  Interest to customer behavior is a must.
  • You have good mastery of English as well as French and/or Dutch

 

Job Offer :

 

  • An exciting position with one of Europe's largest retailers.
  • An open corporate culture where initiative and entrepreneurship are encouraged.  
  • You will benefit from constant career support and real opportunities for internal development.  
  • Possibility to follow training courses to broaden your skills.
  • An attractive salary package with extra-legal benefits (e.g. meal vouchers, mobility budget, group insurance, ...).

 

 

Klik hier voor meer informatie over hoe wij werken bij Carrefour België. 

Bij Carrefour België vormen diversiteit, gendergelijkheid en inclusie centrale waarden. We streven er naar om nieuwe medewerkers aan te trekken en onze huidige medewerkers te behouden, zonder onderscheid van leeftijd, achtergrond en beroepservaring. Wij zijn er van overtuigd dat wij hiermee onze resultaten, klantgerichtheid en innovatieve kracht versterken.