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IT Digital Business Analyst

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Datum: 13-jul-2021

Plaats: EVERE, BE, 1140

Bedrijf: carrefourb

If you are hired at Carrefour Belgium, you are part of a team of around 10,000 motivated employees, spread over around 800 stores and the head office. Carrefour Belgium is one of the most renowned retailers in Belgium with different store formats / concepts: Carrefour Hypermarkets, Carrefour Market and Carrefour Express.



The retail industry is constantly changing and so is the IT landscape at Carrefour Belgium.  Topics like mobile solutions, digital & e-commerce, real time data integration, big data, digital marketing, smart scan, hybrid sales devices, mobile payments, loyalty programs, identity management, … have our greatest attention these days.


To manage this constant change and to cope with our challenges, we are looking forward to hiring a creative IT Digital Business Analyst who’ll embrace the digital strategy of the organization, and who’ll deliver projects based on Agile Scrum methodologies to add value to our business.


Our ideal candidate is familiar with front-end applications (mobile solutions, e-commerce websites, CIAM, marketing websites, customer service solutions, store locator solutions, loyalty programs, …) as well as with back-end applications (promotions engine, cronjobs, related DB’s, API gateway, search engines, ...) and integration using an ESB or API’s.


The tasks and responsibilities of an IT Digital Business Analyst at Carrefour include the following ones, but may slightly vary depending on your level of seniority and the extra value you can add:


Requirements Gathering and Analysis

  • Gather functional and non-functional business requirements related to digital applications.
  • Perform the functional analysis of these requirements over the different application components.
  • Transform the analysis into written specifications or User Stories that will be the basis for refinement and grooming sessions.
  • Identify and propose business improvements.
  • Gap analysis.
  • Assist in writing and execution of test cases.
  • Ensure correct and complete documentation of requests and analysis.
  • Ensure business support for the choices made.


Project Tasks

  • Interaction with the project leaders, product owners, IT architects and senior IT technical designers.
  • Ensure timely delivery of prerequisites (designs, acceptance criteria, …) required for successful sprint delivery.
  • Challenge the estimations (time and budget) handed in by the implementation partners.
  • Take care of meeting minutes, action items, user requirements, or deliverables from project meetings.
  • Ensure a good collaboration with our external (development) partners for digital applications.

Application Support

  • Ensure and improve the stability of the applications, leading and following up relevant actions for stability improvements, including regular interactions with the technical teams (infrastructure, architecture, security, ...), problem management follow up, root cause analysis.
  • SPOC for ongoing support requests and coordination with the appropriate teams.
  • Collaborate closely with the support teams. 
  • Business User/Owner Application Support: Provide the basic analysis enabling 2nd and 3rd tier application support for assigned applications.
  • Assist in resolving technical and functional issues according to defined prioritization / severity schemes.
  • Monitor production data integration processes, ensuring the required availability.
  • Maintenance of the knowledge base.
  • Some flexibility in working hours during implementations is required.


Our Offer


  • A permanent (and key) position in our internal IT department.
  • An attractive salary, company car and fuel card.
  • A pension plan, meal vouchers, exclusive discounts in our stores, bonus plan and net remuneration, laptop, smartphone and 26 holidays per year.
  • Permanent training, the possibility to grow, internal career opportunities.
  • An accessible head office (1140 Evere / Brussels) without parking problems.
  • Flexible working hours and the possibility to work from home, for a better work / life balance.


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