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IT Team Manager - CRM & Loyalty

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Datum: 20-apr-2021

Plaats: EVERE, BE, 1140

Bedrijf: carrefourb

Ga je aan de slag bij Carrefour België, dan word je lid van een team dat zo'n 10.000 gemotiveerde medewerkers telt, verdeeld over ruim 800 winkels en het hoofdkantoor.

Carrefour België is één van de meest toonaangevende retailers in België met verschillende winkelformaten en -concepten: Carrefour Hypermarkten, Carrefour Market en Carrefour Express.


Data management is key for Carrefour Belgium, to support our Loyalty program and strategy.  The relationship with our customers holds three major pillars:

  • Transparency.
  • Personalization.
  • Recommendation.


As of today, we are looking forward to hiring an IT Team Manager to lead the CRM & Loyalty team, which is a part of the IT Data, CRM & Loyalty Platforms department.
Our ideal candidate has relevant experience in Customer Relationship Management. Previous experience in the areas of Retail or B2C is a huge advantage.


As an IT Team Manager, you ensure and coordinate the liaison between IT and the customer engagement department, as well as:

  • Management of your team of business analysts and developers.
  • Functional Management of IT Customer Data Platforms (CRM, GDPR, …).
  • Close collaboration with the project managers, to allocate needed resources to support the several projects in terms of capacities and the prioritization of the activities.
  • Budget management of the team.
  • Raise awareness of your team, as experts in terms of CRM & Loyalty platforms.
  • Close collaboration with the IT Data Team Managers, and report to the IT Data, CRM & Loyalty Director.


General / Other Tasks, Activities and Responsibilities


  • Assist the project managers in resource planning, budget and allocation.
  • Lead team meetings to prioritize activities.
  • Planning, budget planning, results analysis and quality monitoring in close collaboration with the project managers and business partners.
  • Participate in steering committees.


Your Profile


  • You hold a relevant degree in economics or science, with the option of IT.
  • You have experience in (IT) team management.
  • Understanding of best practices, trends and technologies, in the areas of CRM, Loyalty Programs, Data, Big Data and Reporting.
  • Experience in GDPR regulations is a plus.
  • You have an eye for detail.  (Retail = detail.)
  • You have strong analytical and problem-solving skills and you’re able to prioritize.
  • You are customer oriented, with excellent communication skills, capable to defend your ideas, but open to listen to others as well.
  • You’re fluent in Dutch and English or in French and English.
  • You’re flexible to deal with (occasional) incidents outside of office hours.
  • You’re eager to learn and you have a huge appetite for innovative technologies and changing trends in the market.
  • You have a positive and accountable mindset.
  • You value the true meaning of team objectives.


Our Offer


  • A permanent (and key) position in our internal IT department.
  • An attractive salary, company car and fuel card.
  • A pension plan, meal vouchers, exclusive discounts in our stores, bonus plan and net remuneration, laptop, smartphone and 26 holidays per year.
  • Permanent training, the possibility to grow, internal career opportunities.
  • An accessible head office (1140 Evere / Brussels) without parking problems.
  • Flexible working hours and the possibility to work from home, for a better work / life balance.


Klik hier voor meer info over werken bij carrefour.