IT Account Manager Franchise

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Datum: 25 jul. 2024

Plaats: Zaventem, BE, 1930

Bedrijf: carrefourb

Join Carrefour Belgium and meet over 9.500 motivated employees! From our 705 stores or our head office, we are committed to satisfying our customers every day and work together towards a common goal: to become the leader in food transition for all!



Carrefour Belgium is looking forward to hiring an IT Account Manager for Franchise with relevant experience in the Carrefour Franchise world, Relationship Management, Communication, Complex projects, Store-technicalities,...

Previous experience at Carrefour and a strong, positive and collaborative mindset is a must.





Carrefour Belgium wants to ensure continuity on the positive collaboration we created with our Franchisees in order to cope with major future challenges.

Our selected colleague will be taking over the position from his/her predecessor, following a well elaborated knowledge transfer, reporting to the IT Stores Director and supported by the whole IT and Business department.

A real #OneTeam mindset is key.  



As an IT Account Manager for Franchise, your primary responsibilities will include:


  • Acting as the main liaison between IT and the franchise business.
  • Collaborating closely with various IT departments to ensure cohesive operations.
  • Supporting Regional Directors in their daily IT-related activities.
  • Attending committees to represent and advocate for the IT department, while also exchanging viewpoints.
  • Promoting and selling IT projects to stakeholders, and identifying alignment or areas for improvement when selling not possible.
  • Challenging decisions within the IT department that impact the franchisee community.
  • Centralizing and certifying communication from IT to franchisees and other stakeholders.
  • Managing a zero-cost center approach for all costs reinvoiced to franchisees, ensuring accurate coverage, processing, and documentation.
  • Fostering a franchisee-centric mindset within the IT department.
  • Your role will be crucial in bridging the gap between IT and the franchise business, ensuring seamless communication and alignment on various initiatives.



Operational Tasks


  • Respond to franchisee inquiries about deployed IT solutions and advocate for the underlying strategy.
  • Develop sales documentation and present it across various channels, including Regional Meetings, Platform IT, Concertation Committee, End of Year Fair, online info sessions and trainings, and Lunch & Learn sessions.
  • Manage monthly communications related to rebilling and overall cost management.
  • Ensure the accuracy and completeness of the rebilling process, acting as a safeguard against errors and omissions.
  • Resolve longstanding issues, address complaints, and provide effective solutions to franchisees.


Your Profile


  • You have at least 5 to 10 years of relevant experience.
  • You have in-depth knowledge of Microsoft Excel & word or, better, Google Workplace Suite (Docs, Sheets & slides)
  • You understand general IT concepts so you can easily translate technical content into understandable one for non IT people
  • Understanding of best practices, trends and technologies within the area 
  • You have an eye for detail.  (Retail = detail.)
  • You have strong analytical and problem-solving skills and you’re able to prioritize.
  • You are customer oriented, with excellent communication skills, capable to defend your ideas, but open to listen to others as well.
  • You’re fluent in Dutch, French and English
  • You’re flexible to deal with (occasional) activities outside of office hours.
  • You’re eager to learn and you have a huge appetite for innovative technologies and changing trends in the market.
  • You have a positive and accountable mindset.
  • You value the true meaning of team objectives. #OneTeam is our Brand.



Want to find out more about our Digital Retail department? Click here and become our next colleague!

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