IT - Store Configuration Advisor

Si vous êtes embauché chez Carrefour Belgique, vous deviendrez membre d’une équipe exceptionnelle de plus de 11.000 collègues motivés. Chaque jour, que ce soit d’un magasin ou du siège à Zaventem, nous mettons tout en œuvre pour satisfaire nos clients.

Carrefour Belgique est une société innovante et un des leaders dans le retail. En Belgique, nous disposons de plus de 700 magasins répartis sur des concepts différents : Hypermarchés Carrefour, Carrefour Market, Carrefour Express et drive.be.

Carrefour Belgium is looking forward to hiring an IT (Store) Configuration Advisor, to coordinate the implementation projects of new IT hardware solutions in our supermarkets (new stores, stores that are being remodeled, and existing stores).

Our new colleague will closely collaborate with internal and external partners and support the IT Stores Team on run activities.

Tasks and Responsibilities

• Coordinate the implementation projects and rollouts of new IT hardware and related solutions.
• Follow-up store remodelings in close collaboration with the business and technical departments.
• Discuss store IT infrastructure requirements with stakeholders in order to find and agree on the most suitable solution for the store.
• Handle store related demands for additional HW and replacement of obsolete HW.
• Manage the orders for IT related hardware and its installation.
• Recognize, document and report recurrent store IT issues for review with the solution managers.
• Develop a deep understanding of the store setups to give input to solve incidents and problems escalated by service management.
• Advise on the current IT solutions with a long-term strategy to the stores (roadmap IT).
• Monitor the quality and efficiency of existing processes.  Recognize, review and propose improvements.
• Write documentation and procedures for internal and external distribution.
• In case of investments: Contribute to the preparation of the investment files.
• Actively participate in the development of an up to date Asset Management database (hardware, licenses, …).
• Actively contribute to the knowledge management strategy of the department.
• Work proactively on relevant actions to maintain or improve solution stability, bringing benefit to the business.
   

Your Profile

• You have a relevant experience in a similar position in an operational department.
• Previous experience in retail or IT configuration management is a plus.
• You’re a tactful conversation partner for the colleagues in our stores, in case of IT issues or questions.
• You’re able to translate IT solutions into understandable language for the colleagues in the stores and for our business partners.
• You’re a teamplayer, able to work in close collaboration with the Stores’ RUN Team to guarantee trouble-free operations.
• You have a healthy curiosity for new technologies and retail-specific IT solutions.
• You’re able to promote the transversal collaboration between the different IT departments and beyond.
• You have budget awareness, to ensure a correct time registration.
• You’re fluent in English and Dutch, our in English and French.  (Trilingualism would be a very big plus)

Carrefour n’est pas seulement soucieux de ses clients mais prend aussi soin de ses employés et de leur pouvoir d'achat. Formation, bonne ambiance de travail, esprit d’équipe et opportunités de carrière sont importants pour nous.
 

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La diversité, l’égalité des sexes et l’inclusion sont, chez Carrefour Belgique, des valeurs centrales. Nous avons comme objectif d’attirer de nouveaux collègues et de retenir nos collègues actuels sans distinction d’âge, de formation et d’expérience professionnelle. Nous sommes convaincus que cela renforcera nos résultats, notre force d’innovation et la satisfaction client.